Kitchener, Ontario

Documenting Google Cloud for developers who build, extend with event-driven computing, and scale full stack serverless applications.

2020 to 2023 — Technical Writer

Waterloo, Ontario

Collaborated with a global team to produce diagnostic imaging and healthcare IT content for an audience of field engineers, system administrators, and developers, and for both front and backend systems.

DITA XML authoring via a CCMS plugin in an Eclipse framework. CSS maintenance using Git and Bitbucket.

• Documented APIs, installations, migrations, and upgrades of complex systems, and more.
• Participated in multiple scrum teams, for differing products and timelines, managing tasks and defects through JIRA.
• Played a significant role in developing and improving publishing solutions, and contributed extensively to internal docs, style guidelines, and best practices.
• Interviewed and mentored junior colleagues and co-op students.

Awards:

• 2019, Agfa IITS Recognition Award nominee
• 2015, Stand Up Stand Out award: “For demonstrating an Agfa HealthCare value"
• 2012, Stand Up Stand Out award: “For actions that have a significant impact on the organization, Company's bottom line, and/or customer relations"

2010 to 2020 — Senior Technical Writer
2007 to 2010 — Technical Writer 2
2005 to 2007 — Technical Writer

Waterloo, Ontario

Full-cycle mainframe application development in an IBM OS/390 environment: TSO/ISPF, PL/1, IMS, DB2, MQ Series, SAS, SQL, JCL, Zeke, and other mainframe utilities and middleware technologies.

• Collaborated with architects, software engineers, business system analysts, and testing specialists to deliver high quality solutions for large-scale applications and systems.
• Provided on-call support for the production environment on a rotating schedule.

1999 to 2002 — Application Developer

Waterloo, Ontario

Using help authoring and desktop publishing tools, wrote, edited, and produced various online help files, tutorials, introductory materials, and promotional documents for software used by the sales force.